Privacy Policy for Ygnite Your Soul Marketplace

Last updated: 1 November 2024

Introduction
Ygnite Your Soul values your privacy and is committed to protecting the personal data we collect about therapists, clients and visitors to our website. This privacy policy describes how we collect, use, store and protect your personal data, in accordance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).

1. Data We Collect

1.1. Therapist Data

  • Full name, email address, telephone contact and professional information.
  • Banking information for payment processing.
  • Relevant documentation to verify identity and qualifications.

1.2. Customer Data

  • Name, email address and telephone number.
  • Payment data (processed by a third-party payment provider in compliance with GDPR).
  • Booking history and service preferences.

1.3. Navigation Data

  • IP address, browser type, approximate location and cookies for personalization and improving user experience.

2. Purposes of Data Processing

  • Service Provision: Facilitate interaction between therapists and clients, such as scheduling appointments.
  • Account Management: Create and manage therapist and client profiles.
  • Communication: Send notifications about appointments, promotions and updates.
  • Legal Compliance: Comply with applicable legal and regulatory obligations.
  • Service Improvement: Analyze browsing data to optimize the website.

3. Legal Basis for Processing

We process your data based on the following legal bases:

  • Consent (Art. 6, no. 1, letter a of the GDPR).
  • Performance of contract (Art. 6, para. 1, letter b of the GDPR).
  • Compliance with a legal obligation (Art. 6, no. 1, letter c of the GDPR).
  • Legitimate interests (Art. 6 para. 1 lit. f GDPR).

4. Data Sharing

Your data may be shared with:

  • Payment providers for transaction processing.
  • Therapists (only the data necessary to book the appointment).
  • Legal authorities, when required by law.

5. Data Retention

Personal data will only be retained for as long as it is necessary for the purposes described in this policy or as required by law. After this period, it will be securely deleted.

6. Data Subject Rights

Under the GDPR, you have the following rights:

  • Right to access your data.
  • Right to rectification of incorrect or incomplete data.
  • Right to erasure (“right to be forgotten”).
  • Right to restriction of processing.
  • Right to data portability.
  • Right to object to processing.
  • Right to lodge a complaint with the supervisory authority (in Portugal, the CNPD).

7. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure or destruction.

8. Cookies

We use cookies to improve site functionality and personalize your user experience.
For more information, please see our Cookies Policy.

9. Changes to This Policy

We reserve the right to change this privacy policy at any time. We will notify users of significant changes by posting a notice on the website or by email.

10. Contact

If you have any questions about this policy or the processing of your data, please contact:
Email: geral@ygniteyoursoul.com
Household: Portugal

Cookies Policy

Last updated: 1 November 2024

What are Cookies?
Cookies are small text files stored on your device when you visit a website. They help improve your experience by saving preferences and providing personalized features.

Types of Cookies We Use

  1. Necessary Cookies: Essential for the functioning of the website.
  2. Preference Cookies: They save your choices (such as language or location).
  3. Statistics Cookies: Collect information for performance analysis.
  4. Marketing Cookies: Used to personalize advertising and measure the effectiveness of campaigns.

Cookie Management

You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of the website.

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